Introduction
This policy explains how RailCafe, operated by Litech Venture Pvt. Ltd., manages shipping and delivery of food orders placed through its website and mobile application.
By placing an order on the RailCafe platform, you agree to the terms described in this policy.
Service Overview
RailCafe enables passengers traveling by train to order food from partner restaurants and receive it at selected railway stations during their journey.
Orders are delivered by RailCafe delivery partners or restaurant partners directly to the passenger at the train seat or designated coach at the selected station.
Shipping Policy
RailCafe is an e-catering and food delivery platform for train passengers. We do not ship food orders through postal, courier or parcel services.
For RailCafe orders, "shipping" means preparing, packing and coordinating the handover of freshly prepared food from the restaurant partner to the passenger at the selected railway station during the passenger's journey, with most orders being delivered within 1 hour of confirmation, subject to train schedules and operational conditions.
No domestic courier shipping, international shipping or doorstep parcel dispatch is available through the RailCafe platform unless specifically announced for a separate product or service.
Shipping Scope
RailCafe shipping and delivery services are limited to serviceable railway stations, restaurant partner locations and train routes shown on the platform at the time of ordering.
Orders are not shipped to home addresses, offices, hotels, bus stands, airports or any location outside the selected railway station delivery process.
If an order contains any special packaging, bulk meal or group delivery request, the final arrangement may be confirmed separately by RailCafe support.
Packaging and Handover
Restaurant partners are responsible for preparing and packing food in suitable food-grade packaging for train delivery.
The order package may include the restaurant bill, order label or customer details needed to identify the passenger and coordinate handover.
Passengers should verify the order package at the time of delivery and immediately inform RailCafe support if an item is missing, damaged or incorrect.
Delivery Locations
RailCafe provides delivery at multiple railway stations across India.
Delivery availability depends on:
- Train route
- Delivery station
- Restaurant partner availability
- Order timing
Delivery Process
1. User places the order using a PNR number or train details.
2. User selects the delivery station.
3. The restaurant prepares food after order confirmation.
4. The delivery partner reaches the station before train arrival.
5. Food is delivered to the passenger’s seat or coach.
Passengers may need to provide coach number, seat number and contact number for delivery coordination.
Delivery Timing
RailCafe strives to deliver food before or when the train reaches the selected station within 1 hour.
Delivery time minimum 1 hour or depends on train arrival time, restaurant preparation time, station accessibility and traffic conditions.
RailCafe strives to deliver food before or when the train reaches the selected station, but exact timing cannot be guaranteed.
Train Delay or Schedule Changes
RailCafe attempts to adjust deliveries in case of train delays.
RailCafe is not responsible for delivery failures caused by train delays, train cancellations, route or station changes, or railway operational issues.
Passenger Responsibility
Passengers must provide accurate PNR or train details, correct coach and seat information, keep their phone accessible and be present near the seat or coach door at the delivery station.
If the passenger is unavailable, the order may be considered delivered or cancelled depending on the circumstances.
Shipping and Delivery Charges
RailCafe does not charge postal or courier shipping fees for train food orders.
Delivery or handling charges may vary depending on the delivery station, restaurant partner, order value and distance between the restaurant and station.
Applicable delivery, handling or service fees will be shown during checkout before confirmation.
Group and Bulk Orders
Bulk or group orders may require advance booking, minimum order value and partial advance payment.
Delivery arrangements will be confirmed separately by RailCafe representatives.
Failed Delivery
Delivery may be considered failed if the passenger cannot be contacted, incorrect train details are provided, the train leaves before delivery, or railway restrictions prevent delivery.
Refund eligibility will be determined according to the RailCafe Refund and Cancellation Policy.
Contact Information
RailCafe – Operated by Litech Venture Pvt. Ltd.
Customer Support: +91 8294222688
Email: support@railcafe.in