Safe, Fresh and Prepared with Care
At RailCafe, operated by Litech Venture Pvt. Ltd., we are committed to maintaining high standards of food quality, hygiene and customer satisfaction.
RailCafe works with restaurant partners and delivery partners to maintain consistent quality standards throughout the food ordering and delivery process.
Quality Promise
Safe meals, reliable restaurant partners, efficient delivery coordination and responsive customer support.
Food Safety Standards
RailCafe partners with restaurants expected to follow food safety and hygiene standards required by the Food Safety and Standards Authority of India.
- Clean and hygienic kitchens
- Proper food storage and preparation
- Fresh and quality ingredients
- Safe food handling procedures
Restaurant Partner Checks
Before onboarding, RailCafe verifies key restaurant and operational details.
- Valid FSSAI licence
- Restaurant hygiene standards
- Menu quality and reliability
- Ability to deliver on time for train passengers
Safe Packaging and Handling
Restaurant partners are expected to use secure and contamination-resistant packaging.
- Maintain food temperature
- Prevent leakage or contamination
- Protect quality during transportation
Timely Delivery Coordination
RailCafe coordinates with restaurants and delivery partners for delivery at the selected railway station and coach.
Timing depends on train schedules and other operational factors, but the goal is to deliver food fresh and on time.
Customer Feedback Matters
RailCafe encourages passengers to share feedback about food quality, packaging, delivery experience and restaurant service.
Feedback helps improve the platform and maintain service quality. The support team assists customers when they experience issues related to food quality or delivery.
Share your feedback