Introduction
This policy outlines the terms under which RailCafe, operated by Litech Venture Pvt. Ltd., processes cancellations and refunds for food orders placed through its website or mobile application.
By placing an order on the RailCafe platform, you agree to the terms described in this policy.
Order Cancellation
Customers may cancel orders by contacting RailCafe support, calling the helpline or submitting a request through the website or app.
Cancellation requests are processed based on the time remaining before the train reaches the selected delivery station.
Individual Order Cancellation Policy
Cancellation more than 2 hours before train arrival – 100% refund.
Cancellation between 1 and 2 hours before arrival – 50% of the order amount will be refunded.
Cancellation less than 1 hour before arrival – the order cannot be cancelled and no refund will be issued because food preparation may already be in progress.
Bulk Order Cancellation Policy
Cancellation more than 10 hours before delivery – 100% refund.
Cancellation between 5 and 10 hours before delivery – 50% refund.
Cancellation less than 5 hours before delivery – no refund.
Incorrect or Wrong Order Delivered
Customers must immediately contact RailCafe customer support.
After verification, the customer may receive a partial refund of up to 40% of the order value or a discount coupon for future orders.
Bulk orders may not be eligible for refunds due to large-scale preparation.
Failed Delivery
An order may be considered non-refundable if delivery fails because of incorrect PNR or train details, the passenger is unreachable, the passenger is absent from the coach, the train leaves before delivery, or railway restrictions prevent delivery.
Train Delays or Route Changes
RailCafe attempts to adjust delivery schedules in case of train delays.
Refunds may not apply if delivery becomes impossible due to train delays, cancellations, route or station changes, or railway operational issues.
Refund eligibility will be determined case by case.
Refund Processing Time
Approved refunds will be processed within 5–7 business days.
The time required to reflect in the customer’s account may depend on the bank, payment gateway and payment method.
Policy Updates
RailCafe reserves the right to update or modify this policy at any time.
Customers are encouraged to review this page periodically.
Contact Information
RailCafe – Operated by Litech Venture Pvt. Ltd.
Customer Support: +91 8294222688
Email: support@railcafe.in