Introduction
This Privacy Policy explains how RailCafe collects, uses, stores and protects personal information when you use our website, mobile applications and services.
RailCafe is operated by Litech Venture Pvt. Ltd. By accessing or using the platform, you agree to the practices described in this policy.
This policy applies to information collected through the website, mobile applications, customer support channels and related services.
Information We Collect
- Contact information – name, phone number, email address and delivery address.
- Account information – login credentials, account preferences and profile details.
- Order information – food orders, restaurant selections, delivery details and transaction records.
- Payment information – payment details processed through secure third-party gateways.
- Device and usage information – IP address, browser, device, operating system and pages visited.
- Location information – approximate or delivery location when placing an order.
- Communications – messages, support requests and feedback.
How We Use Your Information
- Process food orders and provide delivery services.
- Communicate order confirmations, updates and support responses.
- Personalize the experience and improve services.
- Analyze usage and improve website performance.
- Detect and prevent fraud or unauthorized activity.
- Comply with legal and regulatory obligations.
- Send promotional communications with consent.
Payment Processing
Payments are processed through secure third-party payment gateways. RailCafe does not store complete debit or credit card information on its servers.
Payment providers may process personal information under their own privacy policies.
Data Retention
Personal information is retained only as long as needed for the purposes described in this policy or as required by law.
When no longer required, it will be securely deleted or anonymized.
Data Security
RailCafe takes reasonable administrative, technical and organizational measures to protect information.
No internet transmission system is completely secure, so absolute security cannot be guaranteed.
Your Rights and Choices
Users may have the right to access personal information, request correction, request deletion subject to legal obligations, opt out of marketing and control cookies or location tracking.
Requests can be submitted using the contact details below.
Children's Privacy
RailCafe services are intended for users aged 18 years and above. RailCafe does not knowingly collect personal information from children under 18.
If such information is identified, steps will be taken to delete it.
Compliance with Law
RailCafe processes personal data in accordance with applicable laws of India, including relevant data-protection and privacy regulations.
Changes to this Privacy Policy
Updates will be posted on the website with a revised effective date.
Continued use after changes indicates acceptance of the updated policy.
Contact Us
For questions or concerns about this policy, contact RailCafe, operated by Litech Venture Pvt. Ltd.
Customer Support: +91 8294222688
Email: support@railcafe.in